Voice & Tone
Tone
We’re an American company with Midwestern values and that shapes our tone and sets us apart from the competition.
Clear
We know that growing a business and finding funding can be confusing. That’s why we make it our goal to be as simple and straight-forward as possible. No double-talk, no fancy terms without explanation–period.
Trustworthy
We know some financial institutions will say just about anything to get business. We aren’t just some financial institution. We stand behind our integrity and tell customers exactly how it is, because we respect their right to know the truth.
Approachable
We’re not a cut-throat Wall Street company, and we don’t pretend to be. We talk to people like people. Casually, but with respect and professionalism, because that’s who we are and who we work with.
Voice
Formality
Approachable yet professional
POV
Speak to our audience as partners
Directness
Clear and succinct but not glib
Jargon
Casual speak, no mumbo jumbo
Voice
Speak to our customers with empathy, as if they were a friend
Tenor
Upbeat but not excitable (watch the use of !)
Sophistication
Provides clarity but without speaking down to our audience